1. Eligibility for Refund
Refund requests are reviewed based on the following:
- Non-delivery of the project.
- Failure to meet original order requirements despite revisions.
- Duplicate payments.
- Partial refunds may be issued in cases where work has been partially completed.
2. Refund Process
- Submit your request within 7 days of receiving your project.
- Provide a clear explanation and supporting evidence.
- Refunds are processed within 5–10 business days after approval.
3. Non-Refundable Cases
- Change of mind after work has started.
- Late delivery caused by incomplete client instructions or delayed feedback.
- Requests made after project approval.
4. Contact for Refunds
Email: billing@witsnexus.com or support@witsnexus.com
Include your order number and reason for refund.
Updated: Nov 03, 2025